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Refund Policy

Effective May 2026

the short version
  • Gifts are made instantly, so most purchases can’t be refunded once made.
  • We refund duplicate payments, and payments where the gift wasn’t made.
  • Ask within 48 hours of buying.
  • Approved refunds take 5 to 10 business days to reach you.
the full version

OurMoments.live provides personalized digital experiences and downloadable/shareable digital products.

Since our products are customized and generated instantly for each user, most purchases are non-refundable after successful generation or delivery.

Refunds may be considered only in the following situations:

  • Duplicate payment made accidentally
  • Payment deducted but experience not generated
  • Technical failure caused directly by our platform
  • Change of mind after purchase
  • Incorrect information entered by the customer
  • Recipient-related personal issues
  • Delay caused by internet/network issues
  • Dissatisfaction with personalized content after generation

Refund requests must be submitted within 48 hours of purchase.

Approved refunds may take 5–10 business days to reflect depending on your payment provider.

Contact

Email: support@ourmoments.live

WhatsApp +91 84348 44427